Wholesale Application & Order Process

Wholesale Process

Application

In order to process any requests for product samples, this form must be completed. To apply for a wholesale account, please fill out and email the form  to the email address listed on the form. To ensure your application gets processed without delays, 

Ordering

How do I place a wholesale order?


You must be an approved reseller. 


We will review your request within 3-business days, and if you are approved, we will notify you using the email you provided.


Once you are approved:


Order via Email: The fastest and easiest way to order.


Order by Phone: Choose your products and call us at 864-610-2337 between the hours of 10:00 AM-5:00 PM Eastern Time.


What is your minimum order size?


There is a $300 minimum on initial wholesale orders; $100 minimum on re-orders.


Do you have a minimum per upc, a specified size scale or other pre-pack requirements?


We do not currently force a minimum order per upc


Will you drop ship orders?


We do not offer a drop ship program at this time.


What forms of payment do you accept?


We accept Visa, Mastercard, Discover, and American Express. We do offer net terms for some established customers.


How much does shipping cost, and how long will it take?


All wholesale orders will be charged according to the method you choose. Most ship via UPS Ground, unless a different method is requested. Delivery generally takes 2-6 days depending on your distance from us.


Can I pay for shipping with my own UPS account?


Yes, if you would like your shipping to be billed directly to your UPS account, include that account number in the comments field when you place your order.


Do you have a wholesale catalog?


Yes, we produce a digital wholesale catalog twice per year, in the Spring and Fall, plus specialty catalogs. We can email one to you once you have set up a wholesale account, or you can page through an online store for items. 


Can I use your product photos on my website?


Call us


Can I return wholesale purchases?


· Be sure to inspect all merchandise upon receipt carefully.


· Call for our Merchandise Claims Form to list any problems with your order.


· Don’t delay! Merchandise Claims must be submitted within 14 days of delivery.


· We appreciate your understanding that we cannot be held responsible for any claims regarding flawed items made outside of the 14-day time frame.


· If your package arrives damaged, please take photos of the damages and do not discard. We may need to have the carrier perform an inspection.


Returns Policy: We do our best to quality check all orders before shipping them out to you, but we understand that sometimes damages in production can occur. We will only accept returns for damaged items or order processing errors.


· Return authorization is required. Please contact us for the RMA before shipping.


· Merchandise returned without authorization will be charged a 25% restocking fee.


· Please note that we cannot offer exchanges for wholesale products.